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Kunshan Wente Automation Equipment Co., Ltd.
Kunshan Wente Automation Equipment Co., Ltd.

Service

Service support

Pledge

Pledge


Pledge

1. After the contract is signed, assign a special person to be the project manager to manage and   coordinate    the    whole process of the project.
2. Provide all the detailed information of the project including related products.
3. After the commissioning is completed, the user will be trained in   actual   operation to   achieve   independent         operation.
4. The user can test and accept the whole set of   equipment (system)   according   to   relevant   regulations   or          conventions until acceptance is passed.
5. Two guarantees:

(1) Guaranteed to provide new equipment (including ancillary equipment), and all passed the factory  test   and   quality          inspection;
(2) Ensure that the product meets the requirements of national standards, industry regulations, and bidding documents   for    quality, specifications, and performance.
6
. one year warranty, lifetime maintenance, software system lifetime upgrade.
(1) The warranty period is 12 months. During the warranty period, equipment defects, malfunctions or damages caused by    design, manufacture, material selection, matching and transportation, etc., are repaired and replaced free of charge.
(2) After the expiration of the warranty period, if the user needs it, the company will send people to repair and change parts,    and charge according to the cost.
7
.“48 hours service”—— If the device is in operation, if it receives a written request or notification from the   user     service request, it will respond within 48 hours to resolve and issue a service report.
8. Provide technical conditions and materials that meet the requirements of the equipment interface for the original    supporting equipment of the user.
9
. Offers spare parts.
Supervisory telephone: 0512-36865248-801     180-6807-3337